Casa Erde

Rural Tourism · Puyarruego · Huesca

Terms and conditions

These terms and conditions apply to all direct or indirect services available online, or through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications available through platforms and/or making a reservation, you agree to have read, understood and agreed to the terms and conditions shown below.

This page, its content, structure, infrastructure and accommodation booking service that provides, belongs, is managed and provided by Casa Erde with address Calle Mayor 16 Puyarruego, Huesca.

Conditions of accommodation bookings.
Terms of payment methods

The reservation is made through a bank transfer to the account number of Casa Erde ES74 2100 3007 3121 03597441 of 50% of the total amount of the accommodation and the corresponding deposit according to the type of accommodation we will give you at the time of making the reservation or through Pay Pal (feroser@hotmail.com) and the other 50% upon arrival at the house and delivery of keys.
Once the payment has been made, you must send the payment voucher to info@casaerde.com to make the reservation effective. If you do not receive by e-mail the receipt of the transfer for the agreed amount in 24 hours, the confirmation of availability will be automatically cancelled and the reservation request cancelled, leaving the space available. The confirmation of the reservation, together with the proof of the transfer, will serve as a guarantee of the contracted services.

Security deposit

At the time of booking, a deposit of 250€ will be paid for the whole house, 175€ for the tiny house and 150€ for the rooms and this will be returned on departure from the accommodation by the same payment system that has been made in the event that everything is correct and there is no incident.

Cancellation Policy

For cancellations more than 60 days in advance, no charge will be applied and therefore the total amount of the reservation will be refunded. For cancellations with less than 60 days, 100% of the reservation will be charged, corresponding to 30% of the total price of the stay. Except in cases of force majeure, in which the presentation of documentation proving the alleged circumstances will be an essential requirement.
In the cases in which it is necessary to make a return, this return will be made by means of a banking transference to the number of account that you provide to us through e-mail to info@casaerde.com, minus 8€ for expenses of management. Casa Erde is not responsible for errors in the account provided.

Check-in

The entrance to the house or apartment is from 16:00 until 22:00. In order to enter before or after the available hours you can communicate by e-mail to info@casaerde.com or WhatsApp (678716077) at least 2 days before the arrival. The acceptance or not of the request will be communicated by the same means by which it was contacted.çOnce at Casa Erde, it is obligatory to register all persons over 16 years of age, showing their ID card, passport or residence card, and sign the entry form, for reasons of citizen security and prevention of terrorism and delinquency. Once done, we will give you the keys.

Check-out

The departure takes place at 11:00 a.m. and can be changed by prior agreement. Any departure after 11:00 without prior notice will be subject to the full price per night.
Casa Erde is not responsible for the personal objects deposited in the accommodation.

Cleaning

If you need one or more cleanings during your stay, you will have to pay a supplement of 30 euros for each cleaning of two hours, which will also include changes of sheets and towels.

The final cleaning on departure will be charged at 20€ for the rooms and studio and 60€ for the entire house.

Use and maintenance

We suggest that you to follow the instructions of use and maintenance that are indicated and follow environmentally responsible regulations in relation to noise and consumption of water and electricity. Doors and windows must be closed in your absence and the accommodation must always be properly locked. All elements of the house must be respected, the responsibility, the repair of the defect will be charged from the deposit deposited.

House rules

Smoking is not allowed in any room of the house. This accommodation is for non-smokers.
Pets are not allowed.

It is forbidden (according to Decree 167/2013 of 22 October of the Government of Aragon) to:

  1. Introduce furniture into the dwelling or carry out works or repairs in the dwelling, without written authorisation from the company.
  2. Accommodate a greater number of people than corresponds to the maximum capacity stated for the accommodation.
  3. To carry out the activity of hostelry or to use it for any purpose different from those for which it was contracted.
  4. Introduce explosive or inflammable substances or substances or others that may cause damage or discomfort to other occupants of the building.
  5. Carry out any activity that contradicts the usual uses of coexistence, hygiene and public order, or that prevents the normal rest of other users of the property.
  6. Introduce animals against the company’s prohibition, except in the case of assistance dogs for people with disabilities.
  7. Introduce devices or mechanisms that significantly alter the average consumption of water and energy.

The occupants are responsible for keeping the accommodation locked in their absence.
No parties may be held in the house. And rest times must be respected, between 22:00 and 9:00.
The common areas are reserved for the exclusive use of the people accommodated.

Casa Erde thanks you for accepting the above rules and wishes you a happy stay in our accommodation.

CONDITIONS OF BOOKING OF EXPERIENCES. TERMS AND METHOD OF PAYMENT

The reservation is made through bank transfer payment of 100% of the total amount of the experience or service.

Once the payment has been made, you must send the payment voucher to info@casaerde.com to make the reservation effective. If you do not receive by e-mail the receipt of the transfer for the agreed amount in 24 hours, the confirmation of availability of the experience will be cancelled. The confirmation of the reservation, together with the proof of the transfer, will serve as a guarantee of the contracted services.